Aico Launches New Case Management Solution to Support Landlords in Maintaining Safe and Compliant Homes

Aico, the European market leader in home life safety, announced the launch of its innovative HomeLINK Case Management (HCM) system in November 2024. This advanced tool is designed to address landlords’ biggest challenges in maintaining safe, compliant homes.

HCM provides landlords with a comprehensive, intuitive solution to manage issues like damp and mould. In future updates, plans are to expand into fire and CO compliance and decarbonisation.

HomeLINK is a leading technology in smart property management solutions, dedicated to helping landlords create healthier, safer living environments through advanced technology and data-driven insights. HomeLINK solutions are trusted by landlords across the UK, supporting their efforts to stay compliant, enhance tenant satisfaction, and achieve sustainability goals.

Informed by feedback from customers and recent industry legislation, Aico created HCM to help property managers meet compliance requirements and streamline complex processes. This launch is well timed given the increasing regulatory pressures that landlords face to maintain safer, healthier living environments for residents.

Meeting Key Property Management Challenges

HCM’s development reflects five big challenges identified from customer insights and feedback following Aico’s recent events: ‘Building a Safer Future Together’ and ‘Social Housing Professionals Network Roadshow’. These challenges include identifying and managing cases, analysing data, recording actions and interventions, and communicating with residents—all areas where HCM is set to make a transformative impact.

“HCM is a direct response to the needs and concerns of landlords, delivering a robust solution that makes compliance easier and promotes proactive management and tenant satisfaction,” said Chris Jones, Product Director.

Features and Benefits of HomeLINK Case Management

Aico’s HMC system helps landlords address each stage of case management with greater ease and effectiveness:

• Identify: HCM uses data insights and resident surveys to quickly detect property problems, enabling timely responses.
• Manage: The system streamlines portfolio management, allowing landlords to create, assign, and track cases. Optional hardware can provide deeper insights.
• Analyse: Landlords gain valuable insights through data visualisations, comparing property conditions and tracking the impact of interventions like insulation upgrades.
• Record: Comprehensive record-keeping ensures transparency, compliance, and detailed audit trails for every case.
• Communicate: Landlords can engage residents through the HomeLINK Resident App, sharing updates, requesting surveys, and tracking changes over time.

Integrated into the HomeLINK portal, HMC ensures seamless management for existing and new customers, providing a unified tool to create consistent compliance, increase tenant experience, and portfolio standards.

“HCM is a transformative tool for landlords, simplifying compliance while boosting tenant satisfaction,” said Chris Jones, Product Director.

Jordan Toulson, Product & Success Manager, added, “This is more than a case management tool; it’s a proactive solution for the sector’s biggest challenges.”

Register your interest here.